S01E01 Pilot
Mary turns her attentions to poor service in the `fast fashion' sector. She needs a chain that is willing to let her show them how to give their shoppers the service they deserve. Up steps...
Mary Portas: Secret Shopper
S01E03: Fonehouse
Mary explores the infuriating world of mobile-phone retailers. Mary plans to start a revolution in the phone shops. Her secret cameras reveal them to be one of the least user-friendly retail environments on the high street. Staff bombard you with technical information that has little to do with finding the right phone for you - and you can't even try before you buy. The worst offender, Mary thinks, is Fonehouse, a national chain run by CEO Clive Bayley, who thinks his customer service is a cut about the competition. Mary quickly bursts his bubble and persuades him to give her control of his flagship store in Angel Islington, London. So can she show him what good customer service is really about? But getting her ideas rolled out across the chain won't be easy, because she'll have to convince a group of successful franchisees as well as CEO Clive that customer service is worth spending serious money on.
Overview
Mary Portas works with well-known brands and high-street chains to give shoppers the service they deserve. Mary convinces major brands to bare all and hand over the reins - but will they take on her advice?
Episodes
S01E02 CSL Sofas
Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts sales commission - and not shoppers - first. We've all seen the adverts for Bank Holiday sofa sales, but do...
S01E03 Fonehouse
Mary explores the infuriating world of mobile-phone retailers. Mary plans to start a revolution in the phone shops. Her secret cameras reveal them to be one of the least user-friendly retail environments on the high...
S01E04 Martyn Gerrard
Mary wants to start a revolution in the world of estate agents. Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down in a...
Cast
Mary Portas
Self - Presenter
